Hi, I’m Chris Mitsuda.
I design experiences for moments that matter. I simplify complex systems and make them feel approachable and trustworthy.
Claims Experience (FNOL)
Boosted FNOL completion rate from 15% to 78%
Policyholder Billing Center
Reduced billing tickets 28% and increased self-service completion from 42% to 68% through a UX update
iD Portal
Students join success rate increased from 82% to 96%, along with task completion rates from 68% to 91%
Squads After School (Small groups)
Small Groups Drive Engagement from 22% to 48% with Positive Revenue Impact
