Hi, I’m Chris Mitsuda.A strategic product designer focusing on simplifying complex experiences that drive measurable impact. Claims Experience (FNOL) Boosted FNOL completion rate from 15% to 78% View case study Policyholder Billing Center Reduced billing tickets 28% and increased self-service completion from 42% to 68% through a UX update view case study iD Portal Students join success rate increased from 82% to 96%, along with task completion rates from 68% to 91% View case study Squads After School (Small groups) Small Groups Drive Engagement from 22% to 48% with Positive Revenue Impact View case study Courses Filter Redesigning Course Filters Increased CVR by 24% and Boosted Filter Adoption 250% View case study
